You receive a case on January 5th (01-05) from Instructor Pierre Charette, who indicates that a student is missing from his French 101 course. The student is Caleb Jackson. Pierre is requesting that you locate any issues and correct them ASAP as his course is starting in just 3 days.

Name: ____________________________                Date: ____________________________
Instructions: Answer the questions to the best of your ability. Please thoroughly document your thought process and any references you use during your investigation.

  1. You receive a case reporting that a user is unable to access one of their courses.
  2. You have access to the servers, the database, and the error logs. What steps would you take to begin your investigation? Provide your reasoning for the starting point and describe your next steps.

Check off all the applications or tools you would use during your investigation. Additionally, provide a brief explanation about why you would use that application or tool.

  • Cluster Administrator
  • Computer Management
  • Debug Diagnostics
  • Directory Properties
  • Distributed File System
  • Fiddler
  • IIS Logs
  • IIS Manager
  • PerfMon
  • Product Error Logs
  • sp_WhoIsActive
  • SQL Execution Plans
  • SQL Server Configuration Manager
  • SQL Server Management Studio
  • SQL Server Profiler
  • Windows Event Viewer
  • Windows Security Services
  • WireShark
  • Other: ________________________________________
  1. You receive a chat from a user asking questions about a newly released feature on Brightspace. As this is a new feature, you still don’t have much knowledge on how to troubleshoot the issue the client is discussing. Provide an explanation of what you would do to attempt to find the answer as well as any comments/questions to the client through the chat.
  1. For this question, use D2L’s documentation site available here: brightspace.com

You receive a case from a client asking for information regarding the steps to recalculate the grade on a quiz. Describe your steps to find the documentation for this question and write an email to the client explaining how to recalculate the grade on their quiz.

Use the following tables to assist you with questions 4-6.
USERS

UserId FirstName LastName Email
1 John Green John.green@school.com
2 Graham Dale-Jones Graham.jones@school.com
3 Francois Peters Francois.peters@school.com
4 Danika Snow Danika.snow@school.com
5 Jennifer Booth Jennifer.booth@school.com
6 Erin Harvey Erin.harvey@school.com
7 Caleb Jackson Caleb.jackson@school.com

COURSES

CourseId CourseCode CourseName Instructor StartDate EndDate
1 ACT102 Accounting 102 Martha Nesbitt 04-14 07-30
2 FRE101 French 101 Pierre Charette 01-08 03-30
3 FRE102 French 102 Pierre Charette 04-14 07-30
4 MUS101 Music 101 Allan Touring 01-08 03-30

ENROLLMENTS

EnrollmentId UserId CourseId
1 1 1
2 2 1
3 4 1
4 6 1
5 3 2
6 3 3
7 7 3
8 5 4
9 6 4
  1. Using the tables above, write a query to identify the first name and last name of all users enrolled in more than one class.
  1. Write a query to modify user 6’s Last Name to add a hyphenated second name ‘Booth’
  1. You receive a case on January 5th (01-05) from Instructor Pierre Charette, who indicates that a student is missing from his French 101 course. The student is Caleb Jackson. Pierre is requesting that you locate any issues and correct them ASAP as his course is starting in just 3 days.
  2. Using the tables above, detail your investigation, and all T-SQL statements used to determine the issue.
  3. Write an update to Pierre explaining the issue and your proposed solution.

Order Now

Calculate a fair price for your paper

Such a cheap price for your free time and healthy sleep

1650 words
-
-
Place an order within a couple of minutes.
Get guaranteed assistance and 100% confidentiality.
Total price: $78
WeCreativez WhatsApp Support
Our customer support team is here to answer your questions. Ask us anything!
👋 Hi, how can I help?