1. Select a service function which can be automated and justify your selection.
2. Conduct a study on the current process of the selected service function
3. List down key objectives of automating the selected function
4. Identify requirements for automation and list down the key areas selected for automation
5. Explain the management information & intelligence you would like to generate through the automated function and expected benefits through the proposed automation.
6. Discuss automation challenges and how to overcome those challenges.
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