Unit 9 Assignment
1a. Definition of social media
Social media refers to arrangements of electronic communication that permits consumers to create online communities as well as share data, messages, ideas, videos and other personal information. The platforms include Facebook, LinkedIn, Google, Twitter, Pinterest among others.
1b. Difference of social media from traditional media.
Social media is largely electronic whereas traditional media is found in hardcopies like newspapers. Social media also covers a wide audience and is more versatile (Stareva, 2014). Traditional media is more accurate compared to social media which relies on unreliable demographics data.
1c. Impact of social media on the workplace
Social media can dent the image of a company if the person handling the platforms does not know how to use them appropriately. A company also gets to suffer lost productivity as most people rather than working will mostly be engaging in the platforms. On a brighter side, it boosts morale of employees. It also allows employees to take short breaks all day long which in turn results into productivity (Guzzetti & Lesley, 2018). It also helps in establishment of relationships between employees and customers which brings about a team.
Social media has enabled me and others to get connected across time and space and partake resourcefully in public life than ever before. It has also ushered in more interconnectedness and interdependence of all cultures in the world (Healey, 2017). It has become possible to link people together through knowledge, behavior and attitudes than that of their own community. This connect has meant that people have adopted cultures of other communities and mannerisms than those of their own.
I have a perspective that customer is king and is always right and he must be protected together with his information. To this end, I have always ensured customer is served to their satisfaction. I have brought this perspective to my organization and this has greatly improved the customer service relationships and satisfaction.
3b. How have the others been impacted in the organization.
My colleagues have been impacted positively. They now get to appreciate customers more and regard them highly knowing that they are the reason why they are there in the first place. They now work diligently and ensure that high satisfaction levels are met. Productivity has greatly improved too.
Blocking other domains and websites that are not related to company work such that employee can only use their computers to company work.
Privacy of the company data becomes guaranteed but at the same time the freedom of the staff becomes diminished. The issue of data gathering also comes up. The company could be monitoring employee information and the employees need to know how their data is being used. Prior to the company blocking particular websites, they will have gone through employee data to pinpoint these websites which invokes the question of consent of use of data. By the company laying security systems, inherent risks arise meaning there is a question of what risks to accept and the freedoms to be forfeited. The IT personnel will need to balance risk with freedom to have a system that is ethical and effective at the same time. These measures also come with costs. The question will be whether to allocate more costs on the measures and ignore other sectors critical to growth of the company.
The move of blocking other domains and their usage by employees has its pros and cons. Its advantageous to the company in that more time is dedicated into doing the company’s work. There is more security since it is easier to secure the contents of the company from viruses and malwares that would have come if other domains and websites were allowed (Fina, 2009). On the other hand, the company misses out on employees expanding their knowledge that they could obtain from interacting with other websites. Other interactions besides those on the company domain help establish healthy relationships among employees. Blockage would mean that these relationships cease to exist.
Application of this issue would require a lot of balancing. The interests of the company would need to be taken care of. I would recommend for blockage of websites that are of no use to the company. For social media sites, I would recommend that employees be allowed to use them during non-working hours, tea and lunch break periods. This way, there would be a balance between interests of employees and those of the company.
Fina, M. A. (2009). Perspectives on managing employees. Boston, MA: Course Technology.
Guzzetti, B. J., & Lesley, M. (2018). Handbook of research on the societal impact of digital media.
Healey, J. (2017). Social media and young people.
Stareva, I. (2014). Social media and the rebirth of PR: The emergence of social media as a change driver for PR. Healey, J. (2017).
Such a cheap price for your free time and healthy sleep
All online transactions are done using all major Credit Cards or Electronic Check through PayPal. These are safe, secure, and efficient online payment methods.