ICTPMG610 Develop a project management plan
Read all the instructions below before attempting the assessment task. Assessment tasks are tools used to determine if you have the knowledge and skills to complete tasks to industry standards within the workplace. Your trainer/assessor will help you throughout this task and it is your responsibility to provide enough evidence to justify a competent decision by the trainer/assessor. If you do not understand the questions or what is required, ask your trainer/assessor for assistance. For group assessments, all students are to contribute to the assessment tasks. You are allowed to work in groups up to a maximum of four people. You are to complete all tasks by the due date and assessments must have a coversheet attached. If you think you do not have enough time to complete the tasks by the due date, discuss with the trainer/assessor the reasons of why you cannot submit on time.
Writing your responses
When answering questions, ensure that your answers are detailed enough to so the assessor can draw a conclusion that you have the knowledge and/or skills to demonstrate competency. Handwritten answers must be written in blue or black pen. When producing reports, ensure that your project has a title page, table of contents, page numbers, reference list, ensuring that your answers thoroughly match the questions asked. Answer all questions in your own words to avoid plagiarism. Plagiarism is copying someone else’s work or ideas and saying that it your own work. Sources of work must be properly referenced, outlining the source of your ideas. Penalties may include having to resubmit the assessment task again, repeating the Unit of competency, or for repeat plagiarism, expulsion from Abbey Business College.
Marking of Assessments
On submission of your assessment will be marked for a result of either Satisfactory (S) or Not Yet Satisfactory (NYS). If you receive a NYS result, you will be asked to redo the tasks again. To achieve a competent result with this unit, all tasks need to be completed and marked as satisfactory. Your trainer/assessor will provide feedback to you on each task, outlining where you must improve to achieve a Satisfactory (S) result. When all tasks are marked as Satisfactory (S), you will receive a result of Competent (C) for this unit otherwise, you will be marked Not Yet Competent (NYC). Assessments submitted to the trainer/assessor after the due date may not be accepted, and you may have to a resubmission fee.
Unit of competency application
This unit describes the skills and knowledge required to integrate sustainability concepts and policies into information and communications technology (ICT) planning and design projects. These projects typically involve upgrades of equipment hardware and software or new installations of next generation networks (NGN) using emerging technologies.
It applies to individuals who have high level specialist technical skills and knowledge in optical communications and IT networks using internet protocol (IP) systems.
Elements and Performance Criteria
Elements Performance Criteria
Elements describe the essential outcomes Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare project management plan 1.1 Evaluate and assess project brief and related documents
1.2 Produce document on project tasks and associated timelines, including installation processes and test requirements
1.3 Assess and produce document on resource requirements to assist allocation of appropriate resources
1.4 Produce training plan assessing training needs and associated timelines for efficient project implementation
1.5 Determine and document budgetary requirements
1.6 Discuss roles of all identified parties associated with project to ensure their involvement
1.7 Produce project verification document, including monitoring and control processes, and review processes such as quality audits
1.8 Consult with all relevant parties prior to finalising draft plan and make changes as appropriate
2. Develop and evaluate management plan 2.1 Produce preliminary plan for consultation, including identified factors that may impact on realisation of project and observance of relevant legislation, codes, regulation and standards
2.2 Consult with client and clarify any amendments
2.3 Develop final plan with recommendations
3. Finalise documentation 3.1 Produce and document final plan to include implementation details and training needs
3.2 Present plan to client and obtain sign off
Skill Performance Criteria Description
Reading 1.1, 1.3, 1.5, 1.6, 2.1-2.3, 3.1 • Analyses and interprets textual information in a variety of forms to determine key information, requirements and project design
Writing 1.2-1.5, 1.7, 1.8, 2.1-2.3, 3.1 • Uses factual and technically specific language to document a range of requirements
• Uses appropriate formats and structures to present information logically for different audiences, and revises documents based on feedback and outcomes
Oral Communication 1.5, 1.6, 1.8, 2.2, 3.2 • Uses listening and questioning techniques to elicit the opinions of others and confirm understanding
• Influences discussions using selective language, tone and gestures to clearly articulate information and requirements
Numeracy 1.3, 1.5 • Performs highly developed mathematical calculations to analyse labour, costs and quantities to accurately process quotations and estimates
Navigate the world of work 2.1 • Takes personal responsibility for adherence to legal and regulatory responsibilities relevant to own work context
• Recognises and follows explicit and implicit protocols and meets expectations associated with own role
Interact with others 1.6, 2.2, 3.2 • Collaborates with others, sharing information to build strong work groups and avoids behaviours that are not conducive to a productive environment
• Implements strategies for a diverse range of colleagues and clients to build rapport and foster strong relationships
Get the work done 1.1-1.5, 1.7, 2.1, 2.3, 3.1, 3.2 • Reflects on the ways in which digital systems and tools are used or could be used to achieve work goals, and begins to recognise strategic and operational applications
• Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context to identify relevant project requirements and priorities
• Makes critical decisions quickly and intuitively in complex situations, taking into consideration a range of variables including the outcomes of previous decisions
• Recognises and addresses some unfamiliar problems of increasing complexity within own scope, recognising when to seek the advice of others
Evidence of the ability to:
• determine the project attributes and specifications
• prepare a coherent draft project management plan
• consult on and revise a project management plan
• document final project management plan and obtain sign off.
To complete the unit requirements safely and effectively, the individual must:
• explain the key attributes of common telecommunications applications and related equipment
• identify and evaluate the connections to carrier infrastructure or equipment
• identify current legislation relating to the design of installation of telecommunications equipment and connection to carrier services
• evaluate the advantages of leasing and purchase options to assist in delivering cost effective solutions
• identify and evaluate network and transmission equipment
• outline network topologies, and interface and interconnect solutions
• outline work health and safety (WHS) issues that need to be built into a plan, with consideration of:
o electrical safety
o materials handling
o physical hazards
o confined spaces
• describe and evaluate the power requirements and electrical safety aspects of the installation plan
• describe typical performance parameters and typical faults that may be encountered in client equipment and related connection and transmission media
• identify various test equipment types suitable for tests to be made
• identify warranty information for equipment supplies and contractor work guarantees.
Assessment 1 – Knowledge Assessment (Written Tasks)
1.1 A consequence of defining ‘telecommunications’ broadly is that every layer involved in communication at a distance becomes part of the telecommunications industry. For each of the following industry participants, explain the key attributes of common telecommunications applications or related equipment they provide:
• Networking service providers
• Communications equipment suppliers
• Networking equipment suppliers
• Software suppliers
• Utility or on-demand service providers
1.2 In August 2018 the Australian Government banned Chinese-owned tech giant Huawei from taking part in the rollout of 5G mobile infrastructure over national security concerns. What project risks relating to connections to carrier infrastructure or equipment were the Government concerned about?
1.3 Although the Mobile Phone Base Station Deployment Industry Code cannot change the regulatory and legislative regime at local, State or Federal level, it can supplement the existing requirements already imposed on Carriers by requiring them to consult with the local community and to adopt a precautionary approach in planning, installing, and operating Mobile Phone Radiocommunications Infrastructure. Explain the phrase precautionary approach as used in the Code according to current legislation relating to the design of installation of telecommunications equipment and connection to carrier services.
1.4 Total cost of ownership, or TCO, is a formula that assesses direct and indirect costs and benefits related to the purchase of any IT component, compared to the provision of a similar service from an outsourced supplier. Evaluate some of the elements required to establish a TCO. Additionally, Based on TCO, evaluate the advantages of leasing and purchase options to assist in delivering cost effective solutions.
1.5 identify and evaluate network and transmission equipment related to Telecommunication infrastructure.
1.6 Telecommunications network topology refers to the physical or logical layout of a network. It defines the way different nodes are placed and interconnected with each other. Project management also utilises the concept of network nodes, to visualise the project network.
Explain the differences between physical network and logical Network topology. Discuss about telecommunication network architecture including network nodes, Interfaces, and interconnection solutions.
1.7 Managing WHS issues in the telecommunications industry basically comes down to managing risk. Outline some of the issues with working in confined spaces, electrical safety, materials handling, physical hazards, heights, lifting that would need to be addressed in a WHS risk management plan.
1.8 Describe and evaluate the power requirements and electrical safety aspects of the installation plan.
1.9 Describe the faults to consumer phone services or communication service (client equipment and related connection and transmission media) that are covered by ACMA’s Customer Service Guarantee and explain how the mass service disruption exemption works.
1.10 Discuss various test equipment types suitable for tests telecommunication Network or equipment? Why is test equipment so important in the management of telecommunications projects?
1.11 Identify some of the warranty provisions that might be included in a contract for the supply of telecommunications equipment and contractor work guarantees for a telecommunication project.
1.12 Discuss best Practices for Creating Training Plan considering training needs and associated timelines for efficient project implementation?
1.13 Discuss the characteristics of monitoring and control process, review processes such as quality audits as a part of project verification document.
1.14 Discuss the Consultation process with all relevant parties in a Telecommunication projects and do not forget to include how you will clarify any amendments to client.
1.15 List and brief the phases of designing telecom project management including associated timelines, installation processes and test requirements.
Assessment 2 – Performance Assessment (Skills)
Read the case study carefully then answer the questions following. You may assume any information that has not been mentioned in the case study, however any assumptions you make must be clearly identified as assumptions.
Case Study: XYZ University, New Campus
You’ve been hired as a Project Manager (PM) by XYZ University (XYZU) where you will be working with the IT department to set up their network in two new campuses. They’re planning on opening one in a pre-existing building in the city, the other is currently under construction out in the country and is scheduled to be completed by the end of the month.
XYZU is one of the top universities in the country for those looking to start a career in computer science, software engineering, and information technology. They boast the best lecturers, state-of-the art technology, including the libraries.
Your first meeting is with Sullivan, who is your go-to-guy for any information regarding building structures, blueprints, and anything unrelated to technology. He explains that in the new campuses they are expecting a cap of 400 students in each of the 4 years and are planning to hire 10 additional lecturers/year for the city campus. The country campus is expecting a maximum of 1000 students per year, and about 25 new lecturers per year. The main campus is expected to enrol 800 new students in the next academic year. The university is also expecting to hire 10 administrative staff for each new campus.
He advises the board needs this project completed before the new students arrive, giving you 6 months to complete the project. Although the sooner it’s done the better. He also explains that the auditorium in the country campus will be used for orientation for all new students joining XYZ next year. Before you leave, he remembers to tell you that you have been given a generous budget for placing purchasing orders, as well as other work-related expenses for you and the IT department. You can make purchases if they can be reasonably supported by a business case.
Next, you head to the IT department where the head of the department, Jen, invites you into her office. During discussions she advises that 2 of the IT workers, Roy and Moss, don’t seem to get along very well. She notifies you that there is a third employee, Jim, who is currently unavailable until the end of the next month for personal reasons. Jen tells you that she will not be working with the others on setting up IT systems, but you will have to seek her approval to get things purchased.
She then tells you a bit about the current IT system. XYZU has their own portal which offers a lot of services related to students, faculty, administration, as well as access to the digital library. They also have their own custom cloud storage which is accessible only through the Local Area Networks. All information is stored on main campus database servers and will remain that way. They will have admin offices setup in the new campuses and will require computers for each employee including lecturers. The administrative work uses applications which aren’t very demanding on the CPU, GPU, or RAM.
She also gives you a list of applications that will be required to run on the machines used by Lecturers in their offices, as well as by students in the Computer Lab in each of the new campuses. The Library computers will only be used for research purposes on the web.
The WLAN must be available throughout the campus, and ethernet must be available in every classroom, the library, computer lab, and faculty offices. She also informs you the current network security system is quite flexible, so it can be set up quickly and easily in the new campuses and that Jim is the expert on that. For the others it may take longer.
Before you go, she remembers to tell you that you will need to provide a weekly list of purchase orders with justification and get it approved by her, and that it usually takes about a week for the orders to be delivered to the main campus and will most likely take the same amount of time for the city. The country campus deliveries may take up to 2 weeks.
After your meeting with her, you’re on your way to your office when you run into Sullivan again. He greets you and tells you he forgot to mention some information last time. He tells you that the city campus will have 2 buildings that will share one wall, and each has 6 floors. The country campus will have 10 buildings in total, including the Auditorium, the Library, and the Cafeteria. Two of the buildings will have 3 floors, 4 will have 2 floors and the remainder will be single floor buildings. The carrying capacity of the Auditorium will be approximately 4500 people.
You head to your office and get to work.
2.1 Prepare a project Brief for XYZ University New Campus Project. From the case study identify and list the most important project attributes and specifications including list below in your Project brief.
• Project Description
• Project end goals
• Success criteria
• Project risks
• Resource limitations
2.2 When preparing a draft project management plan for XYZU, identify, list, and brief the elements of the draft project plan:
• Project Milestones
• Cost Estimates
• Resource Allocations
2.3 Choose someone (or Ask you trainer to assign someone in your group) who is doing the same assessment participate in a role play and compare and discuss your responses to parts 1 (2.1) and 2 (2.2) of this assessment. Your assessor will observe the role play. Mention the Name and the Id of both Participants and provide the evidence as meeting munities format.
In you meeting munities do not forget to Identify list and brief the aspects of the project that you became aware of, because of the comparison and discussion.
2.4 Using the Project Management Plan template (located in the Learner Resources folder) submit a documented project plan and obtain sign off from your instructor.
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