Philosophy Assignment task

Written Questions Assessment Task 1
Questions:
1. Why should a business be involved in continuous improvement and how does a continuous improvement philosophy benefit a business?
Why a business should be involved in Continuous Improvement?
Explain in 100 – 200 words
How does a continuous improvement philosophy benefit the business?
Explain in 100 – 200 words
2. Who should be encouraged to be actively involved in the development of continuous improvement processes? Explain your answers indicating the reasons why these people should be involved and what they can input into the development process.
Explain in 100 – 200 words PowerPoint Slide 9 and 10 Week 1
3. As a manager what strategies are able to be implemented to support staff in the implementation of continuous improvement practices within the workplace? In your response include communication strategies, training requirements, and how effective support can benefit the continuous improvement process. What learning skills do you require to coach and mentor staff, and what types of methods could be used?
Explain each strategy
Communication strategies
Coach
Mentor
Training requirements
Explain in 100 – 200 words PowerPoint slide 12, 13 15.16,17, 18, 19 week 1
4. What information can be sought and gained to monitor the effectiveness of any continuous improvement efforts?
Explain in 100 – 200 words Week 1 PowerPoint Slide 21 and 20 – explain in more detail the importance of feedback for a company
5. Outline why it is important to monitor any continuous improvement efforts in line with the business goals and operational progress and how this can be done.
Explain in 100 – 200 words Week 1 PowerPoint Slide 22
6. When continuous improvement strategies are implemented there are often changes associated with operational planning, tasks, and objectives. How should these changes be communicated and implemented to ensure all stakeholders are informed of the operational changes.
Explain in 100 – 200 words Week 1 PowerPoint slide 25
7. List sustainability requirements that improvement practices may have to meet.
Explain in 100 – 200 words Week 2 PowerPoint Slide 5
8. Within your own state and industry area identify the relevant environmental legislation and the basic purpose of each act or regulation for sustainability practice.
Explain in 100 – 200 words – Week 2 Power Point Slide 7-13 (research and explain in 100 to 150 words each Act only define what the Act does)
9. How can a manger ensure that team members are kept informed of their continuous improvement efforts and the effect it has on the operational goals? Relate your response to how feedback or lack of feedback can affect staff and the team.
Explain in 100 – 200 words – Week 2 PowerPoint slide 14
10. What information can aid the ability of a manager to correctly identify areas that require improvement or could benefit from improvement in future planning for the business? Explain why this information should be considered.
What information can aid the ability of a manger to correctly identify areas that require improvement or could benefit from improvement in future planning for the business?
Explain in 100 – 200 words – Week 2 Power Point Slide 15
Explain why this information should be considered?
Explain in 100 – Week 2 200 words
11. What is a knowledge management system?
Explain in 100 – 200 Week 2 words PowerPoint Slide 16

Case Study Assessment Task 2
Case Study:
‘Fast Forwarding’ is a Melbourne courier company which was established 5 years ago. It has rapidly grown over the last 12 months and the business has expanded their operations nationally. Fast Forwarding has always prided themselves on being able to deliver anything to anywhere in Australia that the customer requires – and fast. Services the business offers range from same day, overnight and standard courier services.
Starting as a small courier company, Fast Forwarding has become successful because initially all 5 staff starting with the business were informed about the organisational processes and policies. Value was and is still placed on keeping staff informed on any operational changes and what impact these will have on the business. All staff had been given clear guidelines on their roles and responsibilities and any problems or concerns have always been dealt with immediately- this was the communication strategy for the organisation.
After some considerable growth in the business, it now employs over 85 staff across three offices in Melbourne, Sydney and Brisbane in varying roles of warehouse, administration, sales and marketing.
Recently Fast Forwarding has hit a lull and business has dropped. A major account with an engineering spare parts supplier has just been lost in the last month due to a lack of support that the current IT system could offer in tracking deliveries. The client, Build with Us, required on-line ordering of services and tracking of their deliveries at all times. In the past there have been delays in the delivery of items and this has been attributed to the manual recording of dispatch items that Fast Forward uses.
You have been hired as the Continuous Improvement Manager to streamline their practices, improve productivity and help put practices into place to get the business back on their feet.
On your investigation you have found that employees are nervous as to the impact that losing the major client will have on the business. There have been many formal complaints made to Management on the lack of information that is being discussed with them, and that they do not feel valued anymore. There is a site manager in each state and they hold a phone conference meeting each month, but the meetings with site department managers and their teams do not occur regularly.
As part of your investigation on current work practices, you also identify that many of the staff are making costly mistakes as they try and implement operational changes that management enforces. Many of the staff you speak to explain that they receive no support or training to implement the new work practices and they are upset that management is blaming the staff for the loss in production.
You have found that the company grew at such a rapid rate that the management systems were not updated and reviewed to meet the needs of the larger operations, and therefore formal policies and procedures have not been updated to suit appropriate actions required. Fast Forwards Continuous Improvement Policy is listed as Appendix 1.
Part A
You decide that you need to re-build the structure of the continuous improvement process before you can implement making any improvements.
You are to review the companies Continuous Improvement Policy and Procedure, and strengthen this strategy by developing new ways in which the company can actively encourage and support staff members to participate in decision making processes.
Update the current Continuous Improvement Policy and Procedure and ensure that your new process and system includes:
• How all the organisations continuous improvement systems will be communicated to all stakeholders
• How all team members are informed of outcomes of continuous improvement efforts
• Sustainability requirements
Fast Forward’s Continuous Improvement Policy and Procedure
Introduction
Fast Forward bases its operations on its mission, goals and values. They are committed to operating efficiently and effectively in order to meet the needs of clients and stakeholders. Continuous improvement in all activities is vital for the companies continued success.
Fast Forward undertakes ongoing quality control and evaluation of all its operations to ensure maintenance of standards appropriate to the expectations of the staff and clients.
Continuous improvement processes
Fast Forward uses the following processes and strategies to improve overall performance.
(1) Client satisfaction surveys
Every client of the services of Fast Forward has the right to provide feedback about the services of the company.
The company’s quality improvement system provides for identification of opportunities for improvement through a client feedback system, which includes surveys of:
• staff
• clients
(2) Unsolicited feedback
Any employee or client of Fast Forward has the right to provide unsolicited feedback on the services or operations of the company
(3) Management reviews
Management regularly reviews and refines Fast Forwards’ activities through:
• weekly senior management meetings
• annual planning and budget setting
(5) Communicating with team members:
(Insert answer) (Organisations continuous improvement systems will be communicated
(Create steps on how these policies will be communicated to all stakeholders explain in detail at least 100 words)
(6) Management commitment and communication with stakeholders:
Insert answer (Explain the steps that the company will take to make sure all team members are informed of outcomes of continuous improvement efforts 100 words)
(7) Sustainability Requirements:
(Insert answer) (explain the sustainability requirements 100 words)
Part B
You realise that there is still a major missing gap regarding supporting staff to implement the company’s continuous improvement processes- mentoring and coaching.
From further investigation with Senior Management, you identify that that there currently is no process to support staff via coaching and mentoring.
You are to develop an effective mentoring and coaching process to ensure that individual and teams can be supported. Ensure that it includes an easy to understand overview of the definitions of mentoring and coaching and then communication skills required by the mentor/ coach to undertake that role for an employee.
Mentoring and coaching Process
Overview
Mentor
(Insert Answer)
Explain in 100 to 200 words what a mentor is (define)
Also mention the importance of communication skills for a mentor
Mentoring Process
(Insert Answer)
(Create steps for your oganisaiton to follow on which member of a team should mentor another employee and steps they should take 100 to 150 words)
Coaching
(Insert Answer)
Explain in 100 to 200 words what a coach is (define).
Also mention the importance of communication skills for a coach
Coaching Process
(Insert Answer)
Explain the process of coaching in the company, who will conduct the couching, when will the coaching take place 100 to 150 words minimum
(Below link gives a guide to mentoring) you must include steps for mentoring for staff members in the company)

Step-by-Step: How to Design an Effective Mentorship Program (Part 1)


Part C
It was a massive shock to all staff when the company Build with Us decided to take their business elsewhere. It is very clear to you that Fast Forwarding has not been monitoring the companies’ systems and performances closely, and this in turn did not allow them to recognise company performance improvements to be implemented.
Develop a new company strategy that will ensure that all systems and processes are used to monitor operational progress and customer service and in turn help to identify ways in which planning and operations could be improved. This should also include how work team performance will be monitored against customer service, and what formats can be used to present this information clearly.
Monitoring, Keeping Track of the companies continuous Improvement:
Insert Answer
https://smallbusiness.chron.com/monitor-improve-workplace-operations-48158.html
Some strategies that can be used to monitor operational progress:
PDCA
Insert Answer
https://asq.org/quality-resources/pdca-cycle
Kaizen
Insert Answer
https://www.mindtools.com/pages/article/newSTR_97.htm
Improvement monitoring will be based on:
Week 1 PowerPoint Slide 19
Insert Answer
Work team performance monitoring (against customer service):
Insert Answer
PowerPoint Slides Week 2 28 – 31

Part D
Following the communication strategy used to inform staff of new changes that you listed in the Continuous Improvement Policy and Procedure, you are now required to inform all stakeholders of the new company strategy to monitor company operations.
TO: (ALL EMPLOYEE’S)
FROM: (INSERT YOUR NAME)
SUBJECT: CONTINUOUS IMPROVEMENT POLICY UPDATE AND TRAINING
DATE: (INSERT TODAYS DATE)
Fast Forward’s Continuous Improvement Policy and Procedure Updated
Dear staff and Fast forwarding,
Thank you to all staff members for taking the time to read this very important update to our continous improvement policies and procedures
Intro
Explain to the employee’s what you have been working on. (Updating the policies and procedures)
100 words
Changes made
Explain to the employee’s of the company the changes that you have made in Part A
100 words
Kind Regards
(Insert your name)
Continuous Improvement Manager 
Part E
You realise that future planning for Fast Forward is going to be very important for the success of the business.
List how you will ensure that future planning is undertaken.
Future Planning at Fast Forward
Effective Strategies for Future Planning
PDCA Cycle:
(below is a link PDCA Cycle) incorporate this cycle in your answer and explain in detail)
https://asq.org/quality-resources/pdca-cycle
Kaizen:
(Below is a link to Kaizen) incorporate this cycle in your answer and explain in detail)
https://www.mindtools.com/pages/article/newSTR_97.htm
Week 2 PowerPoint 34 – 35 for more information

APPENDIX 1
Fast Forward’s Continuous Improvement Policy and Procedure
Introduction
Fast Forward bases its operations on its mission, goals and values. They are committed to operating efficiently and effectively in order to meet the needs of clients and stakeholders. Continuous improvement in all activities is vital for the companies continued success.
Fast Forward undertakes ongoing quality control and evaluation of all its operations to ensure maintenance of standards appropriate to the expectations of the staff and clients.
Continuous improvement processes
Fast Forward uses the following processes and strategies to improve overall performance.
(1) Client satisfaction surveys
Every client of the services of Fast Forward has the right to provide feedback about the services of the company.
The company’s quality improvement system provides for identification of opportunities for improvement through a client feedback system, which includes surveys of:
• staff
• clients
(2) Unsolicited feedback
Any employee or client of Fast Forward has the right to provide unsolicited feedback on the services or operations of the company
(3) Management reviews
Management regularly reviews and refines Fast Forwards’ activities through:
• weekly senior management meetings
• annual planning and budget setting

Reference List
(https://www.citethisforme.com/)
• 2020. BSBMGT516 Facilitate Continuous Improvement Week 1.
• 2020. BSBMGT516 Facilitate Continuous Improvement Week 2.
• Legislation.vic.gov.au. 2020. Sustainability Victoria Act 2005. [online] Available at: [Accessed 21 September 2020].
• Legislation.vic.gov.au. 2020. Commissioner For Environmental Sustainability Act 2003. [online] Available at: [Accessed 21 September 2020].
• Legislation.vic.gov.au. 2020. Conservation, Forests And Lands Act 1987. [online] Available at: [Accessed 21 September 2020].
• Legislation.vic.gov.au. 2020. Environment Effects Act 1978. [online] Available at: [Accessed 21 September 2020].
• Legislation.vic.gov.au. 2020. Environment Protection Act 2017. [online] Available at: [Accessed 21 September 2020].
• Legislation.vic.gov.au. 2020. Planning And Environment Act 1987. [online] Available at: [Accessed 21 September 2020].
• Legislation.vic.gov.au. 2020. Victorian Renewable Energy Act 2006. [online] Available at: [Accessed 21 September 2020].
• Legislation.gov.au. 2020. National Greenhouse And Energy Reporting Act 2007. [online] Available at: [Accessed 21 September 2020].
• 10. Step-by-Step: How to Design an Effective Mentorship Program (Part 1) – HR Daily Advisor [Internet]. HR Daily Advisor. 2020 [cited 21 September 2020]. Available from: https://hrdailyadvisor.blr.com/2018/02/16/step-step-design-effective-mentorship-program-part-1/
• 11. PDCA Cycle – What is the Plan-Do-Check-Act Cycle? | ASQ [Internet]. Asq.org. 2020 [cited 21 September 2020]. Available from: https://asq.org/quality-resources/pdca-cycle
• 12. Kaizen: Gaining the Benefits of Continuous Improvement [Internet]. Mindtools.com. 2020 [cited 21 September 2020]. Available from: https://www.mindtools.com/pages/article/newSTR_97.htm
• 13. How to Monitor & Improve Workplace Operations [Internet]. Small Business – Chron.com. 2020 [cited 21 September 2020]. Available from: https://smallbusiness.chron.com/monitor-improve-workplace-operations-48158.html

Calculate a fair price for your paper

Such a cheap price for your free time and healthy sleep

1650 words
-
-
Place an order within a couple of minutes.
Get guaranteed assistance and 100% confidentiality.
Total price: $78
WeCreativez WhatsApp Support
Our customer support team is here to answer your questions. Ask us anything!
👋 Hi, how can I help?