Performance Evidence-Computer science Assignment help

Assessment Submission Checklist
(Student must submit all of these documents)
Draft Report with feedback provided by your colleague (we suggest using Track Changes that show their suggested amendments
Correspondence with feedback gathered about the suitability and sufficiency of your findings.
Final Report

BSBWRT401 – Write Complex Documents
Performance Evidence

Evidence of the ability to:

  • plan, draft and finalise complex documents that require review and analysis of a range of information sources
  • use business technology to apply formatting, and incorporate graphics
  • edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft
  • apply the enterprise style guide/house style.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
 Research and Analysis Report
 Please read the following scenario and address the answers to the questions provided. Using Microsoft Word, answer each question below in a report format using the style guide provided.
The following key is to indicate the focus of the customer complaint that has been recorded. K, R & B indicate the complaint was caused by the relevant staff; P indicates the complaint is caused by a product; S indicates the complaint is caused by an external service provider.
Customer Service Complaints Data
Key for staff: K = Kasyme, R = Raquel, B = Basel
Each letter represents one complaint. i.e. K = 1 complaint towards Kasyme; S, S = 2 service complaints.

Week Mon Tue Wed Thu Fri Sat Sun
1 S P K B
2 P, B S P P, K
3 R B P, B S P P
4 B, P S P P
5 P S P, K
6 P B P B K
7 R B, B S P, B B
8 S K
9 P R
10 R S K
11 P, B S B P R P, S, B
12 P K
13 R, S P
14 S K P
15 B P, B P, B
16 S
17 P R
18 S P
19 P B, R S, B P P, B
20 B P
21 K S
22 R P, B
23 R S K
24 P B, S P B
25 K
26 R, S
27 R P, B
28 B B, P P K B
29 S, B
30 P, B K
31 R, B
32 B P, B S, B
33 S, P K
34 S
35 R
36 S, B P B B
37 P K
38 R
39 S R
40 B, S S K B, P
41 P, B
42 S, B
43 P
44 P, B B S B
45 K P, S
46 K R, P S, B
47 S, B
48 P S, B B, B
49 R
50 R P, B K
51 S, B P
52 P, B R K S, P B B


  1. Analyse your data findings from the scenario provided?
  2. What are your findings from this data analysis? What impact will this data have on your company?
  3. Explain the data analysis methods you used and how you have applied these methods e.g. quantitative,
  4. Create a graphical representation of the data using MS Excel and insert into your report
  5. How will this organisation monitor the levels of customer satisfaction in the future to ensure that their levels of customer services maintain a high level?


  1. Explain where would the organisation store this information for future reference? Which departments would find this information useful for their operations? Should this data be stored securely? If yes, why?


  1. How might the organisation store this data securely to protect their intellectual property?
  2. What policies and procedures may need to be updated as a result of your research findings?
  3. Share your draft copy of your report and your data findings with a colleague by sending them your report via email. Ask them to provide written feedback on your assessment based on the suitability and sufficiency of your findings. Your classmate is to provide a written response to the following questions which may be in email format. Note: Their written response must be submitted as part of your assessment evidence. This may be a copy of the email they send to you.

Based on the feedback you receive from your colleague, answer the following questions:

  1. Do they agree on the outcome of your data analysis?
  2. Do they agree with your identified solution?
  3. What additional data findings would they recommend to be added to your findings?
  4. Ask them to provide feedback on your report layout and format for improvement recommendations


  1. Create a final copy of your report which includes the recommended changes suggested by your colleague. Ensure you submit the following into Moodle:


  1. A copy of your Draft Report with feedback provided by your colleague (we suggest using Track Changes that show their suggested amendments)
  2. A copy of correspondence with feedback gathered about the suitability and sufficiency of your findings.
  3. A copy of your Final Report

Structure of reports should be flexible but generally follow:

  • Title
  • Introduction
  • Body
  • Conclusion/Recommendations
  • Appendices
  • References

Introduction should do the following:

  • present an overview of the subject matter
  • describe the research methods
  • identify the findings (can use bullet points)
  • list recommendations (can use bullet points)
  • use language appropriate to audience and purpose.

Body text
Body text should be ordered into clear sections with sub-sections if required. Text should contain analysis of findings and should be written using paragraphs.
Language uses plain English as follows:

  • active verbs
  • present tense
  • accurate language with any jargon explained
  • formal English tone
  • no contractions

General presentation

  • use consistent format including fonts and styles
  • use font size 10-12 for body text
  • use 1.5 spacing
  • one line between paragraphs
  • justify text
  • use same font style for all headings
  • use section headings
  • your name and date in footer
  • include page numbers
  • use the correct citation for all references used.

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