Operations and Maintenance Plan

Operations and Maintenance Plan
1. e-GOV system are produced for long-life operation and operating in the secure
zone of Naypyitaw Capital, the operation and maintenance plan will provide
for routine and emergency scenarios based on the inspection plan. In the worst
case, the deteriorated or damaged hardware and software can be replaced.
1.1 Project Roll out
The e-GOV project will be at least 10% better than minimum requirements
in the project. The project is covering 30% of the project within the first 2
months, and exceeds 80 % within 4 months since the effective date of the
Contract. The e-GOV project will also be covered within the 6 months.
1.2 Project Commitments
– Minimum Project commitment for last mile pole by year is described in following the
table:
Level Description
Within 1
months (%)
Within 2
months (%)
Within 3
months (%)
Within 4
months (%)
Within 6
months (%)
e-GOV
Project
Name here
Percentage
of pole or
coverage
Percentage
of pole or
coverage
Percentage
of pole or
coverage
Percentage
of pole or
coverage
Percentage
of pole or
coverage
Software 10 20 20 20 30
Hardware 10 20 30 30 10
Network 10 20 30 30 10
Total project 10 20 25 25 20
2. Inspection plan
Inspection findings are reported in a variety of ways. In line hardware and software
methodology, a number is component so as to represents its status and conditions. In order to
provide consistency with inspection reporting, hardware and software-based inspection
reporting system is recommended.
An element rating system should be developed to properly assess the current performance against the
originally intended function. There are many numerical rating systems used around the country for structural
elements. Since these ancillary structures are usually not as complicated as , it is recommended that a simple
„0‟ to „4‟ rating system be used as defined in table hereunder:
Condition Description Feasible Action
0 Not Applicable None
1 Hardware ,Software and Network performs
intended function with high degree of reliability
(Good)
None
2 Hardware ,Software and Network performs
intended function with small reduction in
reliability (Fair)
Repair hardware,software and
network Line, increase inspection
frequency, do nothing
3 Hardware ,Software and Network performs
intended function with significant reduction
in reliability (Poor)
Repair or replacement of
hardware ,software and network
line within specified time frame
4 Hardware ,Software and Network does not
perform intended function with any degree of
reliability (Critical)
Immediate repair or replacement
of hardware ,software and network
line
Inspection report: The inspection report should summarize many aspects of the inventory and
inspection process but first and foremost identify deficiencies that may require maintenance or
result in structural failure. The report is used as a tool to manage the ancillary structure inventory and
must be complete, concise, and accurate. It should clearly call out any recommendations for further
action. A recommended list of items to be included in a typical inspection reportare listed below
􀁸 Inventory Information.
􀁸 Personnel / Firm / Inspector information
􀁸 Inspector Ratings
􀁸 Inspector Repair Recommendations
􀁸 Inspector Recommendation on Inspection Frequency
􀁸 General Photos, Deficiency Photos.
Inspection reports may take any number of forms. Most reports are submitted as electronic files, either as
individual reports or part of a database management system. For documentation purposes, a paper copy, signed
by the responsible party, is also normally required. For the long-term operation, MWD Telecom will build the
inspection Form , then the MWD Telecom engineer will use the form to do the inspection report.
3. Maintenance plan
3.1 Prioritization of work
A protocol should be developed whereby deficiencies identified during the
inspection can be addressed in a timely manner. The repair priority rating system
given in bellowing table is one example. If Priority 1 repairs cannot be made within
a reasonable timeframe, removal of the sign structure may be warranted.
Condition Description Repair time frame
0 Not Applicable None
1
Hardware ,Software and Network items, if not
corrected immediately, threaten
the continued operation of the structure
72 hour
2
Hardware ,Software and Network items that need to
be corrected in a timely manner, above normal
maintenance repairs.
One Year
3
Hardware ,Software and Network items that can be
corrected during normal maintenance operations.. Three Years
Emergency situations can be applied whereby hardware, software and network line may have
to be immediately shut down. The inspection team should have a direct contact person to
notify if any critical conditions are found.
3.2 Routine Maintenance
Routine maintenance for includes making sure that the hardware , software and network line
is visible to the inspector. In order to access the structure for maintenance and thus the
inspector may be asked to perform routine maintenance at the time of the inspection.
3.3 Repair
The hardware, software and network line of ancillary structures are susceptible to
deterioration due to their proximity to high voltage electricity, human error and the
lightning of surrounding site. These hardware, software and network line of
deficiencies can be repaired so that the service life of the structure can be maintained.
Deterioration that includes high voltage electricity, human error and the lightning can
be repaired as would be done with other hardware , software and Network line. The
deteriorated damaged hardware , software and Network line can be replaced with new
items.
3.4 Indicate the annual renewal Costs
3.5 SLA
No. Device Renewal Cost
1 HCI
Vmware vSAN MAINT Lic
vSAN ADV HW Support Lic
VSPHERE ENTERPRISE PlUS 1 CPU MAINT
pro support and next business Day onsite Service VSAN Advanced -ACDTS
Pro support Hybrid add-on vsan advanced acdts
Prosupport with next bussiess day software support -ACDTS
Prosupport with next bussiess day ,vSphere Enterprise Plus 1 processor
2 Fortigate (web & mail)
FC-10-0VM02-642-02-12 (24×7 forticare and fortiguard base bundle contract)
FC-10-W01HE-934-02-12 (standard bundle (24×7 forticare plus AV, fortiguard base bundle contract)
3 mobile Device Management
Cloud Saas Bisic support 1user suscription lic
4 cisco Nexus 3524
Con-snt-3524p10x
5 Cisco ws-c2960L-16TS
CON-SNT_WS2966L
6 Redhat lic
7 bookscanner
8 Firewall
Threat prevention subscription
Wildfire subscription
Pandb URL filtering subscription
Partner enabled premium support lic
9 Endpoint
Advance Endpoint protection lic
3.6 Hotline and support
The following contact details in the table exhibits the technical support for the
customers at :
􀁸 Offshore support model proposed
􀁸 24×7 tools support covered
􀁸 9×5 on-desk support
􀁸 Rest, On-Call support for Priority-1 & Priority-2 incidents only
􀁸 Tools support & maintenance mainly involves tools break/fix by troubleshooting the issue &
working with the vendor for issue resolution
􀁸 Tools customizations & enhancements which require less than 25 person hours per month
are generally taken up.
􀁸 Anything that requires more than 25 person hours per month will have to be taken up as a
change request & will require additional cost.
􀁸 Office will provide access to offshore team through VPN for supporting in-scope
tools.
Hotline : 01 652315 , 09 7320 7766, 09 7320 8811
. Support Responsibilities
Software Administration
Network and Infrastructure Administration
. Database Administration
No Name Rank Phone
1 Ko Aung Thein Naing Project Manager (Software Development) 9256268077
2 Ma Tin Tin Thet Thet Mar Assistant Project Manager (Software Development) 9420057681
3 Ko Win Htut Oo software engineer(Software Development)
No Name Rank Phone
1 Ko Zarni Naing Project Manager (infrastructure) 9256268077
2 Ko Nyi Htwe Assistant Project Manager (infrastructure) 9420057681
3 Ko Than Tun Aung Assistant Project Manager (infrastructure) 9429942949
4 Ko Zaw Naing Tun Assistant Project Manager (infrastructure) 979568655
No Name Rank Phone
1 Ko Aung Thein Naing Project Manager (Software Development) 9256268077
2 Ma Tin Tin Thet Thet Mar Assistant Project Manager (Software Development) 9420057681
3 Ko Win Htut Oo software engineer(Software Development)
4. User Training and User acceptance Test
4.1
Resources involved in the project will be involved in socialization & knowledge transfer process to
client in terms of building client capability to manage the deployed system effectively. The knowledge
transfer will be delivered as Classroom Training for end users. Training is a part of the overall Solution
proposed in the Solution. The training will be focused on providing knowledge transfer to the officials
so as to increase their awareness and acceptability towards the entire solution.
As part of the project deliverables, MWD telecom will provide the requisite training to the various
groups of end-users. The coverage of the training will address the following
Training schedule & Timelines.
A) Class room training
Purpose: – purpose of this training shall be to make participants aware of best practices
followed in Selection procedure, technical details of the equipment installed & its function,
installation plan preventive maintenance requirements and its frequency
Scope: – The training modules will cover
Software Training
“Training ” program for designated President Office staff
􀁸 Centralized Main Web Portal
􀁸 E-office Suite
􀁸 Office Administration System
􀁸 Secure Communication System
􀁸 Mobile Apps
􀁸 Backend Application system(only President Office IT admins and IT staff)
􀁸 Trouble shooting guidelines
Timelines: – 5 days. This training can be provided after project implementation
Hardware and Infrastructure Training
“Training ” program for designated President Office IT admins and IT staff
􀁸 Hyper Converged Infrastructure (Vxtil-HCI)
􀁸 Email Security Firewall
􀁸 Next Generation Firewall
􀁸 Web Application Firewall
􀁸 Core Switch and access switch
􀁸 Advance Endpoint Protection system
􀁸 Mobile Device Management system
􀁸 Windows Server 2019
􀁸 Red Hat Enterprise Linux
􀁸 RFID Reader(or) Face recognizing reader and Attendance
􀁸 Ups & batteries
􀁸 Trouble shooting guidelines.
􀁸 Staffing requirements.
􀁸 Emergency response procedures.
􀁸 Network equipment, security devices installed at the DC & DR
􀁸 Server storage, back up etc.
Timelines: – 5 days. This training can be provided after project implementation
B) Onsite training
Purpose: – purpose of this training shall be to identify physically subsystem installed & its
components, operation procures. Controller settings & configurations. Monitoring & alarms.
procedure.
“Onsite Training ” program for designated President Office IT admins and IT staff
Timelines: – 3 days.
B) Deliverables: -At the end of training, training materials shall be handed over in requisite
copies
Training
Description 􀁸 Train the Trainer Programme for designated President Office IT admins
and IT staff
Key Activities 􀁸 Creating training guide for end users
􀁸 Create operations guide
􀁸 Create as configuration document for the all solution modules
Scope Details 􀁸 Create end user and admin documents
􀁸 Conduct “train the trainer” program for designated President Office IT
admins and IT staff
Deliverables 􀁸 On job training on technical and functional aspects of the solution for
operations/sustenance/support team
4.2 UAT (User Acceptance Testing)
This phase allow customer to have a first look of the implemented solution under test environment,
compliance is done against solution designs and requirements are referred back.
Following activities will facilitate this phase
• Conduct Pre-UAT training
Stakeholders will be given Pre-UAT training in which implementation walkthrough and UAT test cases
will be run through by the system architect. Role and Responsibilities for the UAT are defined and
elaborated to participants.
• Conduct UAT (User Acceptance Testing)
Based upon the roles and responsibilities of the participants actual UAT is conducted and feedback
against each use case is tracked and published under UAT test case report.
• Incorporate Feedback & perform necessary testing
Feedback recorded is published and incorporated in the test environment. Any new requirements at
this point are tracked separately and managed through a CR process.
• Review & Signoff
5. Project Timeline
4.1 Software Implementation Timeline
Given below is a tentative project plan which can be discussed and agreed upon after
consultation with President Office IT team
3Activities WK1 WK2 WK3 WK4 WK5 WK6 WK7 WK8 WK9 WK10 WK11 WK12 WK13 WK14 WK15 WK16 WK17 WK18 WK19 WK20 WK21 WK22 WK23 WK24
Phase-1 – Build DC
Info gathering
Data gathering of current infrastructure elements
Review the Architecture Documents
HLD preparation
Validation of BOM
Understanding the software and services design
Review and Sign off
Phase-2 – Build DR
Define IP schema and servers & vitrual LAN LLD creation
Prepare software Configuration Guide
Review and Sign off ( Including Design Amendments )
Phase-3
DC (President Office)
BOM verification ( material Onsite)
Install VM in vxtail as per design
Perform POST ( Power ON Self-Test ) of Vxtail server
Prepare POST results and share with IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
LAN
Centralized Main Web Portal
E-office Suite
Secure Communication System
Mobile Apps
Office Administration System `
Backend Application system
DR(Other location)
BOM verification ( material Onsite)
Install VM in vxtail as per design
Perform POST ( Power ON Self-Test ) of Vxtail server
Prepare POST results and share with IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
LAN
Centralized Main Web Portal
E-office Suite
Secure Communication System
Mobile Apps
Office Administration System
Backend Application system
4.2 Security Device Implementation Timeline
Given below is a tentative project plan which can be discussed and agreed upon after
consultation with President Office IT team
3Activities WK1 WK2 WK3 WK4 WK5 WK6 WK7 WK8 WK9 WK10 WK11 WK12 WK13 WK14 WK15 WK16 WK17 WK18 WK19 WK20 WK21 WK22 WK23 WK24
Phase-1 – Build DC
Info gathering
Data gathering of current infrastructure elements
Review the Architecture Documents
HLD preparation
Validation of BOM
Understanding the Application and services design
Review and Sign off
Phase-2 – Build DR
Define IP schema and VLAN & DC LAN LLD creation
Prepare Configuration Guide
Review and Sign off ( Including Design Amendments )
Phase-3
DC (President Office)
BOM verification ( material Onsite)
Install devices in racks as per rack Layout
Perform POST ( Power ON Self-Test ) of Network devices
Prepare POST results and share with Myanmar IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
LAN
Next Generation firewall
Mail security firewall
web apllication firewall
Moblie Device Management system
End point security system
DR(Other location)
BOM verification ( material Onsite)
Install devices in racks as per rack Layout
Perform POST ( Power ON Self-Test ) of Network devices
Prepare POST results and share with Myanmar IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
LAN
Next Generation firewall
Mail security firewall
web apllication firewall
Moblie Device Management system
End point security system
4.3 Network and Infrastructure Implementation Timeline
Given below is a tentative project plan which can be discussed and agreed upon after consultation
with President Office IT team
3Activities WK1 WK2 WK3 WK4 WK5 WK6 WK7 WK8 WK9 WK10 WK11 WK12 WK13 WK14 WK15 WK16 WK17 WK18 WK19 WK20 WK21 WK22 WK23 WK24
Phase-1 – Build DC
Info gathering (capacity, cooling & power etc.)
Data gathering of current infrastructure elements
Review the Architecture Documents
HLD preparation
Validation of BOM
Understanding the Application and services design
Review and Sign off
Phase-2 – Build DR
Define IP schema and VLAN & DC LAN LLD creation
Prepare Configuration Guide
Review and Sign off ( Including Design Amendments )
Phase-3
DC (President Office)
BOM verification ( material Onsite)
Install network devices in racks as per rack Layout
Perform POST ( Power ON Self-Test ) of Network devices
Prepare POST results and share with Myanmar IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
LAN
Install network devices in racks as per rack Layout diagram
Perform POST ( Power ON Self-Test ) of Network devices
Prepare POST results and share with Myanmar IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
DR(Other location)
BOM verification ( material Onsite)
Install network devices in racks as per rack Layout
Perform POST ( Power ON Self-Test ) of Network devices
Prepare POST results and share with Myanmar IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
HQ-LAN
Install network devices in racks as per rack Layout diagram
Perform POST ( Power ON Self-Test ) of Network devices
Prepare POST results and share with Myanmar IT Team
Configure devices as per LLD & configuration guide
Establish connectivity between devices as per LLD
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