IT Business Analyst Workflow & Documentation Design Test

1. Scenario
IHP Malaysia is looking to build a wellness booking portal to facilitate information transfer and booking of all activities and the various registration and approval workflows.
2. Stakeholders
a. Company HR
No.
Track
Description
1
Registration
Company HR will log on to the portal to register their company with their email address and password.
2
Login
After IHP Admin approves Company HR’s registration, Company HR will receive an email to login to the portal.
3
Create a Booking
Company HR will be able to create a booking – selecting the Wellness Event and specifying these details:
1. selecting 3 dates and times
2. specifying an Expected Headcount
3. specifying a location.
4. Selecting a wellness event (linked to vendor)
Booking email will be sent to Company HR and Wellness Vendor upon booking.
4
Cancelling a Booking
Company HR will be able to cancel the booking if the booking is not accepted by the Wellness Vendor.
Cancellation email will be sent to Company HR and Wellness vendor upon cancellation.
5
View Bookings
Company HR can view the booking and the statuses in the View Bookings page.
b. IHP Admin
No.
Track
Description
1
Login
IHP Admin can login to view all bookings
2
Approving or Rejecting a Wellness Event
IHP Admin can approve a wellness event that is created by a Wellness Vendor.
Approval/Rejection email will be sent to Wellness Vendor upon booking.
3
Approving or Rejecting Vendors and Company HR
IHP Admin can login to approve all Wellness Vendors and Company HR that are pending approval.
Confirmation emails will be sent to Vendors and Company HR once approved/rejected.
4
View Bookings
IHP Admin can view the booking and the statuses in the View Bookings page.
c. Wellness Vendors
No.
Track
Description
1
Registration
Wellness Vendors will log on to the portal to register their company with their email address and password.
2
Login
After IHP Admin approves Wellness Vendor’s registration, Wellness Vendor will receive an email to login to the portal.
3
Create a Wellness Event
Wellness Vendor will be able to create a booking – selecting the Wellness Event and specifying these details:
1. Specifying a Wellness Event Type (Health Talk, Fitness Camp, etc)
2. Specifying an Event Title
3. Specifying an Event Description
4. Specifying an Event Pricing
Wellness Creation Email will be sent to IHP Admin upon creation.
4
Accepting / Rejecting a Booking
Wellness Vendor will be able to view bookings created by Company HR and either approve or rejects it. If the Wellness Vendor accepts the booking, they need to select one of 3 proposed dates. If the Wellness Vendor decides to reject, he needs to specify a Rejection Reason.
Approval / Rejection email will be sent to Company HR and Wellness Vendor upon cancellation.
5
View Bookings
Wellness Vendor can view the booking and the statuses in the View Bookings page.
3. Deliverables
a. An integrated workflow diagram on the Registration, Login, Creation of Wellness Events, Creation of Bookings, Approval / Rejection of Bookings, Email Flows, Approval / Rejection of Accounts drawn by draw.io or Visio
b. A short Business Requirement Document (3-5 pages) integrating the problem statement, high level solutioning and in depth pathway for each user journey.
c. Fragmented workflow diagrams by stakeholders if needed for clarity.
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