INS 369 – Take-home assignment #1
To be done in groups
Due date: as posted on Blackboard
The mission of Dubai Electricity and Water Authority (DEWA) is “We are committed to the happiness of our stakeholders and promoting Dubai’s vision through the delivery of sustainable electricity and water services at a world-class level of reliability, efficiency and safety in an environment that nurtures innovation with a competent workforce and effective partnerships; supporting resources sustainability”.
Visit DEWA’s Web site (https://www.dewa.gov.ae/en) and examine the services/business processes that are posted on-line for customers (could be either individuals or businesses).
1. Which of the processes are likely to be core processes for DEWA? Which ones are not? Give examples and explain your answer.
2. Give one example of DEWA process that corresponds to each type of process. Bill-to-cash, Procure-to-pay, Issue-to-resolution, etc. Explain your answer.
3. Suggest a tentative process architecture for DEWA by identifying case types and functions and then, drawing a case/function matrix.
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