Assessment 1 Response Template


Assessment 1 Response Template
Course HLT54115 Diploma of Nursing
Subject Title CCS101 Communicating for cultural safety
Unit of Competency HLTENN002 Apply communication skills in nursing practice
CHCDIV001 Work with diverse people
Performance Criteria, Knowledge and Performance Evidence Assessed PC:
HLTENN002: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 3.4, 3.5, 5.3, 6.1, 6.2,
CHCDIV001: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 3.4, 4.1, 4.2, 4.3, 4.4
CHCDIV001:  1, 2a, 2b
HLTENN002:  1, 2
HLTENN002: 1a, 1b, 1d, 1e, 2, 3a, 3b, 3c, 3d, 3e, 3f, 3g, 4, 5, 6, 8, 9, 10
CHCDIV001: 1, 2, 3, 5c, 6a, 7a, 7b, 8a, 8b, 8c, 9a, 10, 11
Title of Assessment Task Assessment Task 1 – Case Study


TASK Assessment Criteria
Question 1 Specify four (4) types of physical, social or cultural diversity that may lead to complex communication issues in situations like the one viewed in the scenario. For each option, specify one (1) way you could sensitively resolve the issue.
Physical specify 2 (hearing aids, pen and paper), Social (language barrier- interpreter) or cultural diversity (gestures)


TASK Assessment Criteria
Question 2 From the video, identify two (2) behaviours that facilitated communication and two (2) that inhibited communication between the nurse, Fei and George.


TASK Assessment Criteria
Question 3 Nurses may need to adjust their use of health terminology depending on who they are communicating with. In 50 words, differentiate between the terms ‘medical terminology’ and ‘lay terminology’.  Give one example from the scenario of inappropriate use of terminology.
Medical Terminology define
Lay Terminology define
Example from the video of terminology used inappropriately


TASK Assessment Criteria
Question 4 There are a number of elements to consider for effective communication, especially in situations like that involving Fei Hong. These are listed below. For each item listed specify:
·         Two (2) actions you could use to make communication more effective.
One (1)
Elements of communication:
·         Interviewing techniques
·         Active listening
·         Conflict resolution
·         Interpersonal skills
·         Negotiating skills
Element Action to use it effectively Example of it not being done in Scenario
Interviewing techniques Eye contact
Active listening
Conflict resolution skills RN assumed pt carer was her husband
Interpersonal skills Respect dignity
Negotiating skills


TASK Assessment Criteria
Question 5
The nurse in the video is completing an admission document, which forms part of Fei’s medical history. Based on this, list a minimum of five (5) principles and legal requirements that a nurse should comply with when completing nursing documentation.  
FULL name address
Medical Record Number
Sign, date, initals
Search nsw rn legal requirements to list 5 or 19


TASK Assessment Criteria
Question 6 Consider how nurses transfer information in the clinical setting. Identify three (3) procedures or processes that contribute to the effective transfer of information in the clinical setting.


TASK Assessment Criteria
Question 7 Respect, empathy and trust are the foundations for mutual understanding in the therapeutic relationship between the client and the nurse.  In 20 words, explain the meaning of a therapeutic relationship.


TASK Assessment Criteria
Question 8 Advocacy is an essential core skill in nursing practice. In 50 words, provide a definition of advocacy and identify how you would act as an advocate when trying to help Fei communicate effectively and appropriately.


TASK Assessment Criteria
Question 9
Interpreting services can be delivered by different methods of communication. Identify three (3) different methods by which interpreting can be provided.  Specify three (3) pieces of information that should be provided to the interpretation services in order to gain appropriate services of an interpreter.
Telehealth, face to face or over the phone interpreting


TASK Assessment Criteria
Question 10 Nurses can utilise the Internet to research information related to clinical practice. Name two (2) nursing sites or data bases where evidence-based nursing information can be found.
NSW Health
Joanna Briggs Institute- JBI


TASK Assessment Criteria
Question 11 In this scenario, the nurse debriefs about her day on Facebook. Nurses must be aware of their ethical and regulatory responsibilities and follow workplace policies when interacting online.   In 50 words, discuss two (2) issues relating to a nurse’s obligations regarding social media use.
Refer to the AHPRA Social Media policy.
Social media nursing code of conduct guidelines


TASK Assessment Criteria
Question 12 In this scenario, the nurse indicates that she will email the admissions department. Provide three (3) rules for email etiquette when communicating electronically in the business and clinical environment.


TASK Assessment Criteria
Question 13 The nurse in the video did not show respect and value for diversity and inclusiveness. In 30 words, give two (2) examples of how you could show respect for people with different diversities.
Minority groups
Aboriginals and torren straight islanders


TASK Assessment Criteria
Question 14 Nurses are required to both understand and apply cultural awareness, cultural safety and cultural competence in the scope of their practice. This relates to their dealings with both colleagues and clients. In the spaces below, define each concept. How might these three (3) issues impact on a nurse when dealing with colleagues and patients. (Only one sentence required for each)
 Concept Definition Impact on working with colleagues Impact on providing care to clients
Cultural awareness
Cultural safety    
Cultural competence    


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